Help

Returns and Exchanges

How Do I Return an Item?

We’re sorry for any inconvenience, and we promise to make you happy regardless.

FIRST THINGS FIRST... Please Contact Us and let us know the reason for exchanging the item. After you have received your Return Authorization Number, take a moment to make sure you’ve enclosed a copy of your invoice before you seal your return package. Also, take care to wrap your return package securely.

Please wrap your package securely, enclosing the invoice with the item. Return the merchandise via any carrier of your choice.

Please return merchandise to:

Tailored Expressions
19508 E. 49th St.
Broken Arrow, OK 74014

Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit. If the item(s) returned to us were returned within 60 days of the date you received them, we’ll issue a credit to your original method of payment, less the shipping & handling charges. If the item(s) returned were returned after 60 days of the date you received them, we’ll issue a merchandise credit, less the shipping & handling charges. For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: if your return disqualifies you from “multiple item” pricing, your invoice will be adjusted to the single unit price. We cannot refund shipping & handling charges or return postage.

Has My Return Been Received?

Checking the status of a return is easy, simply view your Order Status in your Account Info after having logged in to your account. When your return’s been received, it’ll be listed on your order status as returned-along with the date we received and processed it.

If you’re a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a “delivered” UPS scan does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.

How Do I Exchange an Item?

Exchanges are a breeze. Please Contact Us to let us know the reason for exchanging the item and to initiate the exchange process. Please note: return postage is not reimbursed.

Please follow packing and mailing instructions above in the How Do I Return an Item? section.

For an exchange order, we’ll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. Please allow 2-3 weeks from the time you return your package for it to appear online.

To check on the status of your exchange, please check your Order Status once you have logged in to your account.

Has My Exchange Been Processed?

All exchanges are processed as new orders, which will show as an exchange on your order status. You may check the status of your exchange in your list of Order Information in your Account Info once you have logged in to your account. Please allow 2-3 weeks from the time you return your package for it to appear online.

What is Your Return Policy?

No sale is ever final. We guarantee all merchandise free of defects. If you are not completely satisfied with your purchase, return it within 60 days of receipt to make an exchange or receive a refund (excluding shipping and handling charges). For return made after 60 days or for personalized items, we will be happy to send a merchandise credit certificate to you, good towards a future purchase. Please Contact Us for a Return Authorization number prior to returning your merchandise.

If the item has a manufacturing defect, you will be credited the amount for shipping costs.

 

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