Website Difficulties

Unable to Checkout or Add to Basket

Please double check to make sure you’ve registered correctly. The password field is case sensitive. You must enter your password using the exact same case as when you registered. Ex: your password is "thread" (all lowercase) and you entered "THREAD" (all capitals). Can’t remember or lost your password? (We’re guilty of it too!) Reset your passwoord here.

If the total order has a “zero” dollar value, the items selected aren't available, and you won’t be able to checkout. Please delete the “out of stock” items out of your cart and continue to shop.

If you're still having problems checking out or adding products to your basket, you can Contact Us.

I Placed an Order Online but Didn't Receive an Email Confirmation

When you’ve completed checking out online, you should receive a confirmation email within 5-20 minutes. If, after 20 minutes, you haven’t received an email from us confirming your order, you should check the status of your order online after you have logged in to your account. The order you placed should appear in the list under the section “Order Information” with and Order Status of “Pending.” This is exactly what you want to see. It means your order has been entered into our system. The order will be processed within 48 hours and your online status will change to “processed.”

If you don't see anything in your order status, please Contact Us.



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