Help

Order Status

Check the Status of Your Order

Sometimes there can be a brief delay in displaying your order online. If you don’t see your order details right away, please check again with us in a few hours. If you’re a registered user or gave your email address to us over the phone, you’ll be receiving an email from us when your order has shipped. Please keep an eye out for it.

Your order status information can be accessed anytime by checking on the Order Status listed in your Account Info located at the top of every page after having logged in to your account.

How Long Will It Take to Receive My Order?

Pending credit card approval, in-stock merchandise is sent via:

Standard Delivery via USPS: will arrive within 4-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.

In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status on-line after having logged in to your account or Contact Us.

If you have a question regarding an order you placed, you may check your order status online after having logged in to your account.

We don't ship international orders, we only ship to US possessions APO and FPO's.

Has My Return Been Received?

Checking the status of a return is easy, simply View Your Order Status after having logged in to your account. When your return has been received, it’ll be listed on your Order Status as returned, along with the date we received and processed it.

If you’re a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return’s received and processed.

Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit. If the item(s) returned to us were returned within 60 days of the date you received them, we’ll issue a credit to your original method of payment, less the shipping & handling charges. If the item(s) returned were returned after 60 days of the date you received them, we’ll issue a merchandise credit, less the shipping & handling charges. For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: if your return disqualifies you from “multiple item” pricing, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return.) We cannot refund shipping & handling charges or return postage. Please refer to your invoice for details.

How Do I Add an Item to My Order?

An item cannot be added to your order once you have checked out. If there is an additional item that you would like to order, you’ll have to place a new order for the additional item. We apologize for any inconvenience.

How Do I Delete an Item from My Order?

An item cannot be deleted once you have checked out. If you have checked out, please Contact Us to cancel the order.

What Do I Do if I’ve Received a Wrong Item?

We sincerely apologize if we’ve sent the wrong item to you. You may place a new order on our website and return the wrong item. We’ll issue a credit to the original credit card for the wrong item and charge your card for the correct item when it’s shipped.

What Do I Do if an Item’s Missing from My Order?

If an item’s missing from your package but listed on the packing slip as shipped, it may have been shipped separately or was backordered. Please check your Order Status after having logged in to your account to determine if the item is backordered.

If the item isn’t backordered, please Contact Us.

Why Isn’t My Order Appearing Online?

You won’t be able to see the shipped date and other details of your order for 24 to 48 hours. If, after 48 hours, your order isn’t appearing, please Contact Us.

Why Did the Status of My Item Change from Available to Backordered?

We apologize for this inconvenience. When you placed your order, the merchandise appeared to be available. Unfortunately, at shipping time, the merchandise wasn’t available, then placed on backorder. Your invoice should indicate the date we expect to fill your backorder.

We understand how frustrating this can be. We strive to fill all orders in a timely manner. Please be assured that we don’t charge our credit customers for backordered items until they’re shipped.

 

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